FAQ - I have a problem!

I don't remember the password. What should I do now?

Try all neighbouring characters of your believed password. Sit down on a sofa, cover your knees with a blanket and place the cryptex on it. Elevate the cryptex gently on the opening side (righ hand) by 60 degrees. Maintain a gentle and constant pulling force with your right hand in this position. Now set the code rings to the neigbouring characters of your believed password. Whenever you feel a smooth click over a given code ring, the character should be correct. If it doesn't work, contact us at the official e-mail under the Contact menu.

It does not work. What should I do?

If you are unable to open up the cryptex, see instructions at "I don't remember the password. What should I do now?" (previous question). If any other problem occurs, please write an e-mail to the address under the Contact menu.